Thanks for shopping at Loose Grown Diamond.
If you are not entirely satisfied with your purchase, we’re here to help.
You will have to send us an email on support@loosegrowndiamond.com along with the order number & the reason for your return.
Note: Two items/returns/exchanges are allowed per customer, per year.
As we are both diamond manufacturers and sellers it should be noted that we in no way include any extra charges to our final prices, like ‘middle-men fee’. Something which is commonly billed when purchasing from a diamond retailer. With a minimal profit margin we are giving you the best quality diamonds as swiftly as we can, hence we keep a 7-day return policy to ensure maximum efficiency for all our customers.
Many times 3-4 customers end up liking the same diamond/diamond jewelry, if we sell it to someone and they want to return it within 7-days we are then able to sell that diamond to another interested buyer. This helps us maintain the market balance.