Yes, we do ship WORLDWIDE.

Free Shipping: Orders typically dispatch within 3 to 7 business days. (Orders up to $500 will incur a shipping fee of $35 USD.)
Express Shipping($120): Orders typically dispatch within 2 to 5 business days.

Diamonds marked with a truck icon are eligible for delivery within 3-5 working days.

Transit time is not included in the lead times stated above because transit times vary so dramatically. The above timeframe doesn’t cover Jewelry crafting.

If you need an order to ship by, or arrive by, an specific date we urge you to type in “order notes” section provided during check out. We’ll do our best to exceed your request or attempt to reach you and advise the best we can do.

Note: We do not shipped on Weekends & Holidays. (Kindly be aware that if the shipment is dispatched via DHL, it may experience extended delivery times, as DHL operates on its unique system, which could potentially result in delays of 3-7 working days within the EU.)

Yes, Please email us on support@loosegrowndiamond.com – We will try our best to make it as fast as we can.

In the box, you will receive Diamond/Ring, Hard Copy of IGI/GIA certificate.
Note: Diamonds below 1 carat or cart total below $2,500 – The hard copy of IGI/GIA/GCAL certificate will ship individually.

Yes. All of our shipments are 100% insured.

For all the orders below $2,500 cart total – The diamond certificate shipped with individual shipment via USPS/UPS/FedEx/Aramex.

Once it dispatched You will get the delivery within 5-8 business days. (Ring & Fine Jewelry crafting time does not include in this timeframe.)

Crafting side stones in pear, marquise, or oval shapes requires 3 to 4 days, whereas other shapes can extend the ring/jewelry crafting time to 2 to 3 weeks, and the jewelry crafting time will be extra.

You can obtain the status of your current orders on the “Orders” under “My Account” page.

Once dispatched you should be able to track your order on the shipping company’s website using the tracking number we have given you.

If you are from the United States you don’t need to pay any customs duties/fees.

Other countries customers have to pay the duties and taxes. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. We don’t have any exact figure of how much duty as it depends on the state/country government. Please check your government website for the same. If you are from Europe, Please note that you might need to pay the broker fees.

PS: Please be aware that we cannot guarantee making lower invoice.

Yes, you need to pay the customs duties/tax as per your country’s import rules which would be payable directly to the shipping company.

PS: Please be aware that we cannot guarantee making lower invoice.

Email us on support@loosegrowndiamond.com OR Contact customer service at +1 646-288-0810 Monday to Friday from 9:00 AM to 5:00 PM Eastern, and they would gladly help you track the package for you.

Oftentimes we can set up a hold for pickup at an approved local FedEx location. Reach out to a support representative in chat or emailsupport@loosegrowndiamond.com for help setting it up.

Absolutely! You can have the package shipped to a FedEx Ship Center or Ship to be
Held for Pickup, where it can be held for up to 2 Business days. In case of Pick Up,
please email us at support@loosegrowndiamond.com with the nearest FedEx Pickup location.

Please note that once the shipment has been dispatched, we are unable to reroute the package. FedEx will attempt delivery a maximum of three times. If the package is returned to us, we will reship it to you, but an additional fee of $50 will apply.

LGD takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages. If its get lost you will get full refund.

In such a scenario, we will be claiming the shipment, and once found, a new diamond/product will be shipped back to you within 4 to 6 weeks. You must be patient and cooperate with us to achieve the best results.